If you are unable to sign up for a CloudEdge account, please try the following:
1. Check your email address
Make sure the email address is entered correctly. Ensure your email can send and receive messages normally.
2. Check the verification email
The verification email may be filtered into your spam/junk folder. Please check all folders.
3. Check if the email is already registered
Try logging in directly. If you forget the original password, you can reset the password.
4. Check the country code
Ensure you select the correct country code during registration. The country code must match your region.
5. Check app permissions
Make sure the app has the required permissions (such as network and location) enabled on your phone.
6. Check your network connection
Make sure your phone is connected to a stable network. It is recommended to use WiFi when registering.
7. Try another device or system
Your current device or system may not be fully supported. Try registering on another phone (e.g., switch between iOS and Android)
If the issue still persists, please provide your phone model and system version and contact our support team for further assistance.
If you cannot log in to your CloudEdge account, please check the following:
1. Network connection issue
Ensure your phone has a stable internet connection and try switching to Wi-Fi and log in again
2. Incorrect country code
Make sure the selected country code matches your registration region. If you registered in the United States, you must select US code; selecting the UK code will cause login failure.
3. Incorrect account or password
Please enter the correct account and password to log in.
4. App cache or system issue
Uninstall and reinstall the app and then log in again with your account credentials
If the above solutions cannot solve your problem, please provide your phone model and system version, and contact our support team for further assistance.
The solutions below apply to most ieGeek battery-powered cameras and doorbells. Actual performance may vary depending on the specific model.
If your camera frequently triggers motion detection alerts, please try the following:
1. Check notification history
Unviewed alert messages may accumulate and appear as repeated alerts. Please check and clear previous notifications
2. Optimize installation position
Avoid installing the camera in high-traffic or crowded areas.
Do not point the camera at heat sources (e.g., outdoor AC units).
Avoid direct sunlight exposure.
Keep away from objects that may cause false triggers (e.g., moving leaves, reflective surfaces, water after rain).
3. Adjust detection settings
Lower the motion detection sensitivity.
Reduce the detection range.
Enable humanoid detection (human filter) if available.
4. Adjust alarm settings
Set an appropriate alarm schedule.
Set an alarm interval to avoid continuous alerts.
It is recommended to set the recording duration to 10 seconds.
If the above solutions do not solve your problem, please provide your device SN number and contact our support team for further assistance.
The solutions below apply to most ieGeek battery-powered cameras and doorbells. Actual performance may vary depending on the specific model.
If motion detection alerts are delayed, please check the following:
1. Normal delay range
Alerts may be delayed by 5–30 seconds, depending on network conditions. This includes both Internet quality and the camera’s WiFi connection.
2. Check camera network connection
Make sure the camera is connected to a stable WiFi network. You can place the camera closer to the router to test the connection.
3. Check mobile phone and app
·Ensure your phone has a stable network connection
·Update the app to the latest version
·Try using another phone (preferably a different brand)
If the above solutions cannot solve your problem, please provide your device SN number and contact our support team for further assistance.
The solutions below apply to most ieGeek battery-powered cameras and doorbells. Actual performance may vary depending on the specific model.
If motion detection does not trigger an alarm, please check the following:
1. Check motion detection settings
Ensure motion detection is enabled in the app and check if a detection schedule (working period) is set.
2. Check alarm records
Verify whether there are any alarm notifications in the message list
3. Detection mode settings
If you want to detect animals, turn off “Human Detection”
4. Installation position and angle
Install the camera at a height of 2–3 meters. Tilt the camera downward at about 45°
5. Sensitivity setting
Increase the motion detection sensitivity
6. Detection range limitation
Objects beyond 8 meters may not be detected effectively
7. Installation environment
Avoid installing in small enclosed spaces and placing the camera behind glass
If the above solutions cannot solve your problem, please provide your device SN number and contact our support team for further assistance.
The solutions below apply to most ieGeek battery-powered cameras and doorbells. Actual performance may vary depending on the specific model.
Before troubleshooting, please confirm the indicator light turns on when you move in front of the camera.
1. Red light (flashing or always on)
Restart the device and check if it returns to normal.
2. Indicator light is off
The device may not be powered on.
Please press the power button to turn on the device. If it still does not turn on, check if the battery is low and charge it.
3. Blue light is on but no alarm
This may be related to app settings or network issues.
·Check if notification permissions are enabled on your phone
·Check if Human Detection is enabled (may filter other motion)
·Ensure the network connection is stable
Note: There are multiple steps from motion detection to receiving a notification (e.g., detection → processing → network transmission → app push). Delays or failures may occur at any stage.
The solutions below apply to most ieGeek battery-powered cameras and doorbells. Actual performance may vary depending on the specific model.
If your phone cannot receive alarm notifications, please check the following:
1. App notification permission
Ensure notification permission is enabled for the app. If not enabled during first login, go to: Phone Settings → Notifications → Find the APP → Enable notifications
2. In-app alarm settings
Confirm that all alarm/notification settings in the app are enabled
3. Notification display behavior
Normally, alarm messages will appear in the phone’s notification bar. Sound or vibration depends on phone system settings
4. Additional checks (recommended)
Make sure the phone is connected to the internet and check if the app is restricted by battery optimization settings
If the above solutions cannot solve your problem, please provide your device SN number and contact our support team for further assistance.
The solutions below apply to most ieGeek battery-powered cameras and doorbells. Actual performance may vary depending on the specific model.
If your device frequently disconnects, please try the following:
1. Check WiFi signal strength
Make sure the installation location has a strong WiFi signal (recommended ≥75%). Use the “Installation Guide” in the app to test the network quality.
2. Check distance and obstacles
Keep the camera within 10 meters of the router. Avoid thick walls or multiple obstacles between the device and router. Longer distances or obstacles may cause unstable connections.
3. Restart devices and check battery
Restart both the camera and the router. Ensure the camera has sufficient battery (low battery may cause shutdown).
4. Reduce WiFi interference
The 2.4 GHz band may be crowded in some environments. Try changing the router channel in the router settings
5. Test near the router
Move the camera closer to the router. If it works properly, the original installation location may have weak signal.
If the above solutions do not solve your problem, please provide your device SN number and contact our support team for further assistance.
The solutions below apply to most ieGeek battery-powered cameras and doorbells. Actual performance may vary depending on the specific model.
If your camera cannot connect to WiFi, please follow the steps below:
Step 1: General connection process
1. Make sure the camera is turned on (wake it up if in sleep mode)
2. Keep the router, phone, and camera close to each other
3. Reset the device
·Press and hold the reset button for 5 seconds (use a pin)
·Wait for the red indicator to flash
·A prompt sound (“bugu”) indicates successful reset
·This step is critical
4. Select a 2.4 GHz WiFi and enter the correct password
5. Scan the QR code
·Keep a distance of 15–20 cm between the phone and camera
·Wait for the prompt sound before proceeding
Step 2: Check indicator status
(1). Solid red light
Solution: Reset the device and reconnect the power
(2). Red light blinking slowly (no QR code response)
The device may fail to recognize the QR code.
Solution:
Keep a 15–20 cm distance and try different angles
Check if the QR code is displayed correctly on your phone
Clean the camera lens and ensure it is in focus
If the issue persists, provide QR code screenshot and phone model/system version
(3). Red blinking → fast red, but not turning blue
Solution:
Use 2.4 GHz WiFi
Check WiFi name and password
Restart router and reconnect near the router
Try using another phone hotspot
(4). Red → fast red → turns blue, but failed to add
Solution:Contact support with SN, account, and time of adding
(5). No indicator response
Solution:
Press and hold the power button for 20 seconds to force restart
Wake up the device or charge if battery is low
If the above solutions cannot solve your problem, please provide your device SN number, APP account, and relevant information, and contact our support team for further assistance.
The solutions below apply to most ieGeek battery-powered cameras and doorbells. Actual performance may vary depending on the specific model.
When the PIR sensor detects motion, the camera is triggered and starts capturing images within about one second. Because of this short delay, the following situations may occur:
1. The object moves too fast
If the object moves quickly, the camera may only capture the back or partial view.
2. Motion detection sensitivity is not optimal
Adjust the motion detection sensitivity to improve detection performance
3. Installation position affects detection
Install the camera facing an open area to improve detection range
The solutions below apply to most ieGeek battery-powered cameras and doorbells. Actual performance may vary depending on the specific model.
If the app cannot load real-time video, please check based on the device status:
Scenario 1: No image & no indicator light
Possible cause: Device is powered off or in sleep mode
Charge the camera and ensure it is powered on
Scenario 2: No image & red light flashing
Possible cause: Camera network connection issue
Check Wi-Fi connection and reconfigure the network if necessary
Scenario 3: No image & blue light on
Possible cause: Temporary connection or network issue
Try accessing again or switch to mobile data and retry
Scenario 4: App shows device offline
Possible cause: Device disconnected or configuration issue
Reset the device and add the device again in the app
If the above solutions cannot solve your problem, please provide your device SN number and contact our support team for further assistance.
The solutions below apply to most ieGeek battery-powered cameras and doorbells. Actual performance may vary depending on the specific model.
If real-time video loads slowly in the app, please check the following:
1. Server connection / DNS issue
Possible cause: Slow DNS resolution may delay connection to the server
Reset the device and add it again
2. Camera Wi-Fi environment
Possible cause: Weak or unstable Wi-Fi signal; Interference from Wi-Fi extenders or surrounding networks
Move the camera closer to the router; Avoid using unstable Wi-Fi extenders; Optimize the network environment
3. Mobile phone network issue
Possible cause: Slow or unstable mobile network
·Switch between Wi-Fi and mobile data and test again
·Use a mobile hotspot to isolate the issue: Turn on mobile data on one phone- Enable hotspot- Connect another phone to this hotspot and test the camera
·If performance improves, the issue is likely with the original Wi-Fi network
If the above solutions cannot solve your problem, please provide your device SN number and contact our support team for further assistance.
The solutions below apply to most ieGeek battery-powered cameras and doorbells. Actual performance may vary depending on the specific model.
If your camera fails to turn on during use, please refer to the following steps to troubleshoot.
Scenario 1
When you press and hold the power button for 5 seconds without power connected, the status indicator does not light up, or the red light flashes briefly but the camera does not turn on.
Solution:
① If the camera is newly received, connect it to power and charge for 30 minutes before turning it on, to rule out a fully drained battery.
② Make sure the power button is pressed correctly. Press and hold it longer until the indicator lights up.
③ If the temperature is low, place the camera indoors (-10°C ~ 50°C / 14°F ~ 122°F) for about 1 hour. Then charge for 30 minutes before turning it on.
Scenario 2
When the camera turns on with power connected but cannot turn on after unplugging the USB cable.
Solution:
The battery may be low. Charge the camera for at least 30 minutes before turning it on.
Scenario 3
When you press and hold the power button for 5 seconds after the camera is fully charged, but the indicator does not light up and the camera cannot turn on.
Solution:
① Make sure the power button is pressed correctly. Press and hold it longer until the indicator lights up.
② If the temperature is low, place the camera indoors for about 1 hour, then charge for 30 minutes before turning it on.
③ Try turning on the camera while connected to power.
Scenario 4
When the camera cannot turn on and the indicator shows red after inserting an SD card.
Solution:
① The SD card may have format issues or be damaged (bad sectors), which can cause the system to freeze during startup.
② Remove the SD card and try again. Format the card as FAT32 before use, or replace it with a new one (recommended: SanDisk, Samsung).
③ Try turning on the camera without the SD card inserted.
If the above solutions cannot solve your problem, please provide your device SN number and contact our support team for more help.
The solutions below apply to most ieGeek battery-powered cameras and doorbells. Actual performance may vary depending on the specific model.
If your camera shuts off automatically, it may be due to the following reasons:
1. The camera enters sleep mode
The camera may enter sleep mode to save power if it stays on without connecting to the Internet for some time.
Press the power button to restart the camera.
2. The battery is depleted
The camera will automatically shut down when the battery runs out.
Charge the camera using a 5V/2A or 5V/1A adapter and a Micro USB cable. It is recommended to use the camera after it is fully charged
If the above solutions cannot solve your problem, please provide your device SN number and contact our support team for more help.
The solutions below apply to most ieGeek battery-powered cameras and doorbells. Actual performance may vary depending on the specific model.
If your camera cannot be fully charged or the indicator does not turn blue after long charging, please check the following:
1. Charging temperature is out of range
Charging may fail if the temperature is outside 0°C–45°C (32°F–113°F).
Bring the device indoors and charge it at room temperature
2. Incompatible power adapter
Use a 5V/2A adapter
3. Poor USB connection
Reconnect the charging cable or try another cable or adapter.
4. Power consumption exceeds charging speed
If the camera is working while charging (motion detection, night vision, etc.), power consumption may exceed charging speed.
Turn off motion detection temporarily and observe
5. Charging via solar panel
Solar panels provide limited power and depend on sunlight conditions.
Solution:
·Adjust the panel angle for maximum sunlight exposure
·Test charging with a 5V/2A USB adapter
·Keep the panel surface clean
If the above solutions cannot solve your problem, please provide your device SN number and contact our support team for further assistance.
The solutions below apply to most ieGeek battery-powered cameras and doorbells. Actual performance may vary depending on the specific model.
Battery life is tested under laboratory conditions. For example, if the camera is triggered about 15 times per day, the battery can last around 3 months. Actual battery life may vary depending on environment and usage. If your battery life is shorter than expected, please check the following factors:
1. Frequent PIR triggers
Frequent motion detection will wake up the camera more often and drain the battery faster.
Adjust motion detection sensitivity and install away from busy areas, AC outdoor units, or direct sunlight.
Note: Some devices only support limited sensitivity levels. If detection is too sensitive, reduce it.
2. Frequent night IR activation
At night, the IR (infrared) turns on after motion is detected, which consumes more power.
Install the camera in a well-lit area. Set motion detection schedule if available.
3. Frequent app access or live viewing
Frequent viewing or long live streams increase power consumption.
Access the camera only when necessary
4. Unstable Wi-Fi connection
Poor network connection increases power usage during data transmission.
Install the camera closer to the router. Ensure a stable signal.
5. Unsuitable environment temperature
Recommended operating temperature: -10°C to 50°C (14°F–122°F)
Install the device in a suitable environment.
6. Standby power consumption (normal)
The camera consumes a small amount of power even in standby mode. This is normal and has been optimized during product design.
If the above solutions cannot solve your problem, please provide your device SN number and contact our support team for further assistance.
The solutions below apply to most ieGeek battery-powered cameras and doorbells. Actual performance may vary depending on the specific model.
If your device stops working after a firmware upgrade, please refer to the following steps to troubleshoot:
1. Unexpected power outage due to insufficient battery during upgrade
If the battery level is too low during the firmware upgrade, the device may power off unexpectedly.
Solution: Make sure the battery level is above 30% before upgrading. It is recommended to connect the device to a power source during the upgrade.
2. The device turns off during firmware upgrade
If the camera is turned off manually during the upgrade, it may not turn on afterward.
Solution: Do not turn off the camera during firmware upgrade. If the camera cannot be turned on, press and hold the power button for 20 seconds to force restart.
If the above solutions cannot solve your problem, please provide your device SN number and contact our support team for further assistance.
The solutions below apply to most ieGeek battery-powered cameras and doorbells. Actual performance may vary depending on the specific model.
If your camera shows abnormal indicator behavior or cannot be turned on, please check the following:
1. Solid red light
·Press and hold the reset button to reset the device, then reconnect to the network
·Press and hold the power button for 20 seconds to force restart
2. Solid blue light
Prepare the following items:
·TF card (2GB–128GB)
·Windows computer
·Device SN number
Restore the device firmware via the TF card
If the above solutions cannot solve your problem, please provide your device SN number and contact our support team for further assistance.
The solutions below apply to most ieGeek battery-powered cameras and doorbells. Actual performance may vary depending on the specific model.
If your camera disconnects during live view, the indicator turns off, and the battery is sufficiently charged, the device may be restarting automatically. Please check the following possible causes:
1. Reset button is stuck or damaged
Check whether the reset button is stuck or physically damaged.
2. Poor battery contact
The issue may occur if the device has been dropped, bumped, or exposed to water.
Check the battery connection inside the device
3. Firmware upgrade error
The issue may occur after a failed or incomplete firmware upgrade.
Reset the device and try upgrading the firmware again
If the above solutions cannot solve your problem, please provide your device SN number and contact our support team for further assistance.
The solutions below apply to most ieGeek battery-powered cameras and doorbells. Actual performance may vary depending on the specific model.
If your camera cannot be reset, please check the following:
1. Reset button is damaged
Check whether the reset button is physically damaged
2. Device is powered off
Reset can only be performed when the device is powered on.
Turn on the camera and try again
3. Pressing time is too short
The reset button must be pressed and held for a sufficient time.
Press and hold the reset button for at least 5 seconds. Refer to the factory reset guide if needed
If the above solutions cannot solve your problem, please provide your device SN number and contact our support team for further assistance.
The solutions below apply to most ieGeek battery-powered cameras and doorbells. Actual performance may vary depending on the specific model.
If the SD card does not record motion videos, please check the following:
1. SD card compatibility
Use reliable brands such as Kingston or SanDisk which must meet the following conditions: Class10 read/write speed requirement and FAT32 file format..
2. Motion detection settings
Ensure motion detection is enabled in the app. If disabled, the device will not detect or record motion
3. Verify with cloud storage
The device includes 7 days of free cloud storage. Check if cloud storage is recording normally. If cloud works but SD card does not → SD card may be faulty
Solution: Reformat the SD card on a computer or replace with another card.
4. SD card formatting failure
If the app shows format failed, check if the SD card can be read on a computer. Format it to FAT32. Ensure network connection is stable
5. exFAT not supported
exFAT cards are not supported by default
Solution: Format the SD card in the app or on a computer. After formatting in the app: Click Finish and return to settings and re-enter
If the above solutions cannot solve your problem, please provide your device SN number and contact our support team for further assistance.
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