1.Ensure all push permissions for the "CloudEdge" application are enabled in your mobile phone's system settings. 2.Restart your phone. For Android users, try clearing the application cache. 3.Check if your mobile network connection is stable.
1.In the app, lower the sensitivity of the motion detection alarm. 2.Check if there are objects in the device's field of view that interfere with and trigger the PIR sensor, such as outdoor air conditioning units, moving cars, or passing pedestrians. Adjust the angle of the device to avoid these disturbances. 3.Turn on "human motion detection" to use the humanoid algorithm to filter out useless alarms.
1.In the app, lower the sensitivity of the motion detection alarm. 2.Check if there are objects in the device's field of view that interfere with and trigger the PIR sensor, such as outdoor air conditioning units, moving cars, or passing pedestrians. Adjust the angle of the device to avoid these disturbances. 3.Turn on "human motion detection" to use the humanoid algorithm to filter out useless alarms.
Delete the camera from your CloudEdge account. After resetting the device, use the new Wi-Fi name and password to add the camera again.
1.Check if the equipment is powered on and observe whether the working light is on normally. 2.Check if your Wi-Fi network is in good condition and try restarting the router. 3.If the device is located far from the router and cannot obtain a strong Wi-Fi signal, it is recommended to move the router closer or add a Wi-Fi amplifier to improve the home network performance. 4.Delete the camera from your CloudEdge account, perform a device reset, and then add it again. 5.Ensure the device firmware and the application program are updated to the latest versions.
Please try the following: 1.An unstable network may delay motion alerts after the PIR sensor is triggered. Please check the network status and test the camera in an area with strong and stable coverage. 2.Improper installation may prevent the PIR sensor from triggering. If the camera is installed too high, the target is too far away, or the object is too small, motion may not be detected. Try adjusting the installation position multiple times based on the recommended detection range.
Please try the following: 1.Make sure you are using a compatible microSD (TF) card with a capacity of 16GB to 256GB. 2.Before use, format the card to FAT32 or exFAT on a computer, then insert it into the camera and format it again within the camera settings. 3.If the card is still not recognized, it may be due to compatibility or quality issues. We recommend replacing it with a high-quality microSD card with stable read/write performance.
Please try the following to minimize unnecessary alerts: 1.Lower the motion detection sensitivity in the app. 2.Check for objects that may trigger the PIR sensor, such as air conditioner units, passing vehicles, or pedestrians, and adjust the camera angle to avoid these sources of interference. 3.Enable Human Motion Detection to filter out non-human activity and reduce false alarms.
Please follow these tips to reduce power consumption: 1.Ensure the camera is placed in an area with strong and stable Wi-Fi coverage, as weak signals (below 75%) can drain the battery faster. 2.Reduce frequent PIR motion triggers, especially at night when infrared or white lights are activated. 3.Limit frequent remote access or live viewing from your mobile phone. 4.For first-time use, discharge the battery to around 10%, then fully charge it to 100% to help maintain long-term battery health.
Remove the camera from the ieGeek Cam app, reset the device, and then reconnect it using the new Wi-Fi network and password.
To maximize battery performance, please follow these tips: 1.Place the camera in an area with a strong and stable Wi-Fi signal, as weak connectivity can increase power consumption. 2.Reduce frequent remote access or live viewing from your mobile phone, as this uses more battery. 3.For first-time use, discharge the battery to around 10%, then fully charge it to 100% to help maintain long-term battery health.
Remove the camera from the ieGeek Cam app, reset the device, and then reconnect it using the new Wi-Fi network and password.
Please check the following: 1.Make sure your TF (microSD) card capacity is between 16GB and 128GB. 2.Before use, format the card to FAT32 or exFAT on a computer, then insert it into the camera and format it again within the camera settings. 3.If the card is still not recognized, it may be due to compatibility or quality issues. We recommend using a high-quality microSD card with stable read/write performance.
Please check the following: 1.An unstable network may delay or affect motion alerts. Make sure the camera is placed in an area with strong and stable network coverage. 2.Camera placement can impact detection accuracy. If the target is too small or too far away, motion may not be detected. Try repositioning the camera for better coverage.
To reduce unnecessary alerts, please try the following: 1.Lower the sensitivity of the motion detection alarm in the app. 2.Check for objects that may trigger the PIR sensor, such as air conditioner units, passing vehicles, or pedestrians, and adjust the camera angle to avoid them. 3.Enable Human Motion Detection to use the humanoid algorithm for filtering irrelevant alarms.
1.Check if the equipment is powered on and observe whether the working light is on normally. 2.Check if your Wi-Fi network is in good condition and try restarting the router. 3.If the device is located far from the router and cannot obtain a strong Wi-Fi signal, it is recommended to move the router closer or add a Wi-Fi amplifier to improve the home network performance. 4.Delete the camera from your CloudEdge account, perform a device reset, and then add it again. 5.Ensure the device firmware and the application program are updated to the latest versions.
Delete the camera from your CloudEdge account. After resetting the device, use the new Wi-Fi name and password to add the camera again.
1.In the app, lower the sensitivity of the motion detection alarm. 2.Check if there are objects in the device's field of view that interfere with and trigger the PIR sensor, such as outdoor air conditioning units, moving cars, or passing pedestrians. Adjust the angle of the device to avoid these disturbances. 3.Turn on "human motion detection" to use the humanoid algorithm to filter out useless alarms.
1.In the app, lower the sensitivity of the motion detection alarm. 2.Check if there are objects in the device's field of view that interfere with and trigger the PIR sensor, such as outdoor air conditioning units, moving cars, or passing pedestrians. Adjust the angle of the device to avoid these disturbances. 3.Turn on "human motion detection" to use the humanoid algorithm to filter out useless alarms.
1.Ensure all push permissions for the "CloudEdge" application are enabled in your mobile phone's system settings. 2.Restart your phone. For Android users, try clearing the application cache. 3.Check if your mobile network connection is stable.
1.In the app, lower the sensitivity of the motion detection alarm. 2.Check if there are objects in the device's field of view that interfere with and trigger the PIR sensor, such as outdoor air conditioning units, moving cars, or passing pedestrians. Adjust the angle of the device to avoid these disturbances. 3.Turn on "human motion detection" to use the humanoid algorithm to filter out useless alarms.
1.In the app, lower the sensitivity of the motion detection alarm. 2.Check if there are objects in the device's field of view that interfere with and trigger the PIR sensor, such as outdoor air conditioning units, moving cars, or passing pedestrians. Adjust the angle of the device to avoid these disturbances. 3.Turn on "human motion detection" to use the humanoid algorithm to filter out useless alarms.
1.Ensure all push permissions for the "CloudEdge" application are enabled in your mobile phone's system settings. 2.Restart your phone. For Android users, try clearing the application cache. 3.Check if your mobile network connection is stable.
The camera automatically overwrites the oldest files (loop recording) — you’ll never run out of space and always keep the newest footage.
Delete the camera from your CloudEdge account. After resetting the device, use the new Wi-Fi name and password to add the camera again.
1.Check if the equipment is powered on and observe whether the working light is on normally. 2.Check if your Wi-Fi network is in good condition and try restarting the router. 3.If the device is located far from the router and cannot obtain a strong Wi-Fi signal, it is recommended to move the router closer or add a Wi-Fi amplifier to improve the home network performance. 4.Delete the camera from your CloudEdge account, perform a device reset, and then add it again. 5.Ensure the device firmware and the application program are updated to the latest versions.
If your camera’s battery is draining faster than expected, it is usually related to usage conditions and environmental factors. To help extend battery life, you can optimize the following: 1.Ensure the camera is installed in an area with strong and stable Wi-Fi coverage, as weak signals (below 75%) will cause the device to consume more power while maintaining the connection. 2.Reduce unnecessary motion triggers by adjusting the PIR sensitivity or placement. Frequent motion detection—especially at night when infrared or white lights are activated—can significantly increase power consumption. 3.Limit frequent remote access via your mobile phone. Constant live viewing or repeated app access will cause the camera to use more battery. 4.For optimal battery health, it is recommended to fully discharge the battery to around 10% before charging it to 100% during initial use. This helps maintain the long-term performance of the lithium battery. By optimizing these factors, you can significantly improve your camera’s battery performance and extend its operating time.
If your camera does not recognize the memory (TF/micro SD) card, the issue is usually related to compatibility, formatting, or card quality. First, make sure you are using a supported card with a capacity between 16GB and 128GB. Cards outside this range may not work properly with the device. Before inserting the card into the camera, it is recommended to format it on a computer using a compatible file system such as FAT32 or exFAT. After inserting the card into the camera, you should also perform a formatting operation again within the camera system to ensure proper initialization and compatibility. If the memory card is still not recognized after these steps, it is likely due to the card’s quality or stability. In this case, replacing it with a higher-quality card that offers more reliable read and write performance is recommended to ensure normal operation and recording functionality.
If your camera is not detecting motion or sending alerts, the issue is usually related to network conditions or installation positioning. First, an unstable or weak network may delay or prevent notifications from being pushed after the PIR sensor is triggered. In this case, you should check your network connection and test the camera in an area with strong and stable Wi-Fi coverage to confirm whether the issue is network-related. Another common reason is the installation position of the camera. The PIR sensor has specific detection requirements, and if the camera is installed too high, the monitored object is too far away, or the target is too small, motion may not be detected effectively. Adjusting the camera’s position and angle—ensuring it is placed within an appropriate height and detection range—can significantly improve motion detection performance.
1.Ensure all push permissions for the "CloudEdge" application are enabled in your mobile phone's system settings. 2.Restart your phone. For Android users, try clearing the application cache. 3.Check if your mobile network connection is stable.
1.In the app, lower the sensitivity of the motion detection alarm. 2.Check if there are objects in the device's field of view that interfere with and trigger the PIR sensor, such as outdoor air conditioning units, moving cars, or passing pedestrians. Adjust the angle of the device to avoid these disturbances. 3.Turn on "human motion detection" to use the humanoid algorithm to filter out useless alarms.
If the monitor shows no image or cannot preview the camera feed, it usually means the camera has not been successfully paired with the monitor. Please first confirm that the camera is connected to the monitor. If it is not connected, you will need to complete the pairing process again. In most cases, re-pairing the device resolves the issue and restores normal live view functionality.
The pairing function is integrated into the camera’s call button. To enter pairing mode, press and hold the camera’s call button for about 3 seconds until the device enters pairing status. On the monitor side, you can access the pairing interface by pressing the Menu button, then navigating to “Camera Management” and selecting the option to add or pair a camera. Following these steps carefully ensures a stable connection between the camera and the monitor.
If the monitor screen is stuck and does not respond to any button operation, you should perform a reset using a pin (reset hole). After resetting, press and hold the monitor’s power button to restart the device. This process clears temporary system errors and restores normal operation in most cases.
If you are not receiving notifications, please first confirm that the mobile application is running properly on your phone and that all notification permissions are enabled in your phone’s system settings. This includes allowing message notifications and ensuring that the app has the necessary authorization to send alerts. Without these permissions, alerts may be blocked even if the camera is functioning normally.
The camera can work with both the monitor and the mobile application, and by default it is usually connected to the monitor first. If you want to add the device to the app or change network settings, you will need to complete the app pairing process. This typically involves resetting the camera, ensuring you are using a 2.4GHz Wi-Fi network (5GHz is not supported), and then following the step-by-step setup instructions in the app to scan the QR code and complete binding.
Sound detection operates with a built-in interval of about 1 minute to prevent repeated false alarms, so there may be a short delay between triggers. In addition, the cry detection feature uses a sound filtering algorithm, which means it may not recognize every type of crying sound, especially in noisy environments. For best performance, ensure the camera is properly placed and avoid excessive background noise that may affect detection accuracy.
Motion tracking and alarm zone settings are not available on the monitor itself. These functions must be configured through the “ieGeek Cam” mobile application. Once set in the app, the camera will follow the defined rules for motion detection and alert zones, while the monitor continues to provide live viewing and basic control functions.
First, verify that the camera and monitor are successfully paired. If the connection is lost, you must re-pair them manually. To do this, access the monitor’s menu, navigate to "Camera Management," and select the pairing interface. On the camera unit, find the "Call Button"—which doubles as the pairing button—and long-press it for 3 seconds. Following the on-screen instructions usually restores the connection immediately. If the issue persists, ensure the camera is powered on and within signal range of the monitor.
If the monitor becomes unresponsive, you can perform a hardware reset to restore functionality without damaging the device. Use a thin needle or reset pin to press the reset button located in the small pinhole on the device. After resetting, long-press the power button to restart the monitor. This process clears temporary system glitches and typically returns the monitor to normal operation.
Notification issues are usually related to smartphone system permissions rather than hardware failure. Ensure that the ieGeek Cam App is actively running (or allowed to run in the background) and that all notification permissions are enabled within your phone's system settings. You must also toggle the specific "Reminder" or "Notification" functions within the App’s own settings menu to ensure alerts are pushed to your device in real-time.
To ensure a successful network configuration, you must use a 2.4GHz Wi-Fi frequency, as 5GHz networks are not supported. Start by resetting the camera with a needle until the red status light flashes slowly. You then have a 2-minute window to complete the connection via the App. Follow the App's step-by-step prompts to scan the generated QR code with the camera lens. If the 2-minute window expires before the connection is established, you must reboot the camera and try again.
If the monitor screen becomes stuck or the hardware buttons stop responding, you can perform a manual system reset to restore functionality. Use a small needle or reset pin to press the reset button located in the device's pinhole. Once the reset is complete, long-press the power button to restart the monitor. This process clears temporary software glitches and typically resolves most freezing issues without affecting your saved settings.
To receive alerts on your smartphone, ensure the ieGeek Cam App is running in the background and that all system-level notification permissions and internal "Reminder" settings are enabled. To connect the device to the network, ensure you are using a 2.4GHz Wi-Fi frequency, as 5GHz is not supported. Use a reset needle on the camera until the red status light flashes slowly, then use the App to scan the generated QR code. You must complete this pairing within 2 minutes of the reset; otherwise, a camera reboot is required to restart the process.
If your monitor is not displaying a live feed, the most common cause is a lost connection between the devices. First, verify that the camera is powered on, then navigate to the "Camera Management" section within the monitor’s Menu. If the camera appears disconnected, you must re-pair it. Locate the "Call Button" on the camera unit—which also functions as the pairing button—and long-press it for 3 seconds. Follow the step-by-step instructions displayed on the monitor screen to complete the synchronization.
The sound detection system is designed with a 1-minute "cool-down" interval. After an alarm is triggered, the system pauses for 60 seconds before it can trigger again to prevent a constant stream of repetitive notifications. Regarding cry detection, the device utilizes a specialized sound-filtering algorithm focused on common infant frequencies. Because the algorithm is designed to ignore background noise, certain unique crying tones or pitches may occasionally fall outside the detection threshold.
While the handheld monitor provides essential viewing and controls, advanced features such as motion tracking and the configuration of specific alarm zones are managed exclusively through the ieGeek Cam mobile application. To enable the camera to automatically follow movement or to highlight specific areas of the room for heightened monitoring, you must access the settings menu within the App on your smartphone rather than using the monitor interface.
This noise is known as acoustic feedback and occurs when the monitor’s microphone and the camera’s speaker are in too close proximity. This is not a defect but a physical occurrence when the devices pick up their own audio signals in a loop. To resolve this immediately, ensure that the monitor is placed at least 1 meter (approx. 3.3 feet) away from the camera unit. Maintaining this distance will eliminate the interference and ensure clear audio monitoring.
The camera can work with both the monitor and the mobile application, and by default it is usually connected to the monitor first. If you want to add the device to the app or change network settings, you will need to complete the app pairing process. This typically involves resetting the camera, ensuring you are using a 2.4GHz Wi-Fi network (5GHz is not supported), and then following the step-by-step setup instructions in the app to scan the QR code and complete binding.
If you are not receiving notifications, please first confirm that the mobile application is running properly on your phone and that all notification permissions are enabled in your phone’s system settings. This includes allowing message notifications and ensuring that the app has the necessary authorization to send alerts. Without these permissions, alerts may be blocked even if the camera is functioning normally.
If the monitor screen is stuck and does not respond to any button operation, you should perform a reset using a pin (reset hole). After resetting, press and hold the monitor’s power button to restart the device. This process clears temporary system errors and restores normal operation in most cases.
The pairing function is integrated into the camera’s call button. To enter pairing mode, press and hold the camera’s call button for about 3 seconds until the device enters pairing status. On the monitor side, you can access the pairing interface by pressing the Menu button, then navigating to “Camera Management” and selecting the option to add or pair a camera. Following these steps carefully ensures a stable connection between the camera and the monitor.
If the monitor shows no image or cannot preview the camera feed, it usually means the camera has not been successfully paired with the monitor. Please first confirm that the camera is connected to the monitor. If it is not connected, you will need to complete the pairing process again. In most cases, re-pairing the device resolves the issue and restores normal live view functionality.
First, verify that the camera and monitor are successfully paired. If the connection is lost, you must re-pair them manually. To do this, access the monitor’s menu, navigate to "Camera Management," and select the pairing interface. On the camera unit, find the "Call Button"—which doubles as the pairing button—and long-press it for 3 seconds. Following the on-screen instructions usually restores the connection immediately. If the issue persists, ensure the camera is powered on and within signal range of the monitor.
If the monitor becomes unresponsive, you can perform a hardware reset to restore functionality without damaging the device. Use a thin needle or reset pin to press the reset button located in the small pinhole on the device. After resetting, long-press the power button to restart the monitor. This process clears temporary system glitches and typically returns the monitor to normal operation.
Notification issues are usually related to smartphone system permissions rather than hardware failure. Ensure that the ieGeek Cam App is actively running (or allowed to run in the background) and that all notification permissions are enabled within your phone's system settings. You must also toggle the specific "Reminder" or "Notification" functions within the App’s own settings menu to ensure alerts are pushed to your device in real-time.
To ensure a successful network configuration, you must use a 2.4GHz Wi-Fi frequency, as 5GHz networks are not supported. Start by resetting the camera with a needle until the red status light flashes slowly. You then have a 2-minute window to complete the connection via the App. Follow the App's step-by-step prompts to scan the generated QR code with the camera lens. If the 2-minute window expires before the connection is established, you must reboot the camera and try again.
The sound detection system includes a 1-minute "cool-down" interval between alarms to prevent constant, repetitive notifications. Additionally, the cry detection feature utilizes a specific frequency-filtering algorithm designed to identify most infant cries; however, because every baby has a unique vocal range, some specific tones may not meet the algorithm's trigger threshold. This is a normal function of the sound-filtering software intended to reduce false positives from background noise.
Please note that advanced configurations, including motion tracking and the setting of specific alarm zones, cannot be performed directly through the handheld monitor. These features are managed exclusively through the ieGeek Cam mobile application. Once your camera is connected to the App, you can define specific areas for monitoring and enable the camera to automatically follow movement within the App’s settings menu.
This is known as acoustic feedback, which occurs when the monitor’s microphone and the camera’s speaker are too close to one another. To prevent this "bee" or whistling sound, ensure the monitor is placed at least 1 meter (3.3 feet) away from the camera unit. Maintaining this distance breaks the feedback loop and ensures clear audio monitoring.
Yes, you can use your own SIM card, but it must meet specific requirements. The 4G AOV camera (ZY-G4) is compatible with Nano SIM cards that support both data and voice services. It does not support data-only SIM cards. If your SIM card is not working, please check the following: 1.Check your SIM type: Contact your carrier to ensure your Nano SIM card supports both voice calling and cellular data, rather than being a "data-only" plan. 2.Ensure it is activated: Make sure the SIM card has been activated and has sufficient data balance. 3.Restart the camera: Always insert the SIM card while the camera is powered off. After inserting it securely, turn the camera back on so it can recognize the new SIM card.
1.Make sure notification permissions for the app are enabled in your phone’s system settings. 2.Ensure motion detection is turned on for the camera. 3.Check that both your camera and mobile phone have a stable network connection. 4.Confirm that the camera is online.
There may be a slight system delay when syncing your new data plan. Please allow up to 30 minutes for the activation to complete. If the issue persists, please contact us at service@iegeek.com for quick assistance.
While the solar panel provides continuous power to maintain the battery, heavy usage or prolonged cloudy weather may cause the battery to drain faster than it can recharge. If the battery is about to run out, the solar panel alone may not be enough to quickly replenish it. Please remove the camera, bring it indoors, and fully charge it using a standard 5V power adapter. Once it reaches 100%, reinstall it outdoors, and the solar panel will resume maintaining its battery life.
This specific model is designed for outdoor or remote areas and runs strictly on a 4G LTE cellular network via a SIM card, so it cannot connect to home Wi-Fi. If you are looking for a camera to connect to your home router, we highly recommend checking out our Wi-Fi camera models ieGeek S7.
Please check the following: 1.If you are using the included SIM card, a 7-day free unlimited data trial is provided. After it expires, please top up your data plan in the app to maintain connectivity. 2.Make sure your SIM card data plan is active and valid (e.g. no outstanding balance or data overuse). Please recharge or renew it as needed. 3.Ensure the 4G signal at the camera’s location is strong and stable, and avoid areas with potential signal interference.
If your ieGeek S1 PRO occasionally shows offline, this is usually related to temporary network or power conditions. To keep the device stable, make sure it is installed in an area with good Wi-Fi coverage and a signal strength above 75%. You can also check that the device has stable power or sufficient battery before long-term use. For best performance, avoid placing the camera too far from the router or in areas with weak signal. A stable network environment helps the device stay online consistently without interruption.
Before updating your Wi-Fi name or password, it is recommended to remove the ieGeek S1 PRO from your CloudEdge account first. After that, reset the device so it can safely reconnect to the new network. Once the reset is completed, simply add the camera again using the updated Wi-Fi credentials. This ensures a smooth transition without connection interruptions.
If the ieGeek S1 PRO does not connect during setup, first make sure you are using a 2.4GHz Wi-Fi network, as 5GHz is not supported. A stable signal (above 75%) is also important for a successful connection. It is also recommended to double-check the Wi-Fi password and avoid using Wi-Fi extenders during setup, as they may affect stability. In most cases, ensuring a stable 2.4GHz network environment will resolve the issue.
Battery performance is closely related to usage conditions. To help your ieGeek S1 PRO run longer on a single charge, place it in an area with strong Wi-Fi coverage, as weak signals may increase power usage. Frequent motion activity, especially at night when infrared or white light is triggered, can also increase battery consumption. In addition, frequent live view access from the app may reduce battery life over time. Using the device in a stable network environment with balanced usage will help extend battery performance.
For better motion detection experience on the ieGeek S1 PRO, make sure the camera is installed in a suitable position where movement can be clearly captured. A height that allows the sensor to face the main activity area usually works best. Also ensure the network connection is stable, as delayed connectivity may affect alert timing. Adjusting the installation angle or position slightly can often improve detection accuracy without needing any complex settings.
To ensure smooth recording on the ieGeek S1 PRO, use a micro SD card between 16GB and 128GB. Before first use, it is recommended to format the card on a computer (FAT32 or exFAT), then insert it into the camera and format it again through the device. Using a high-quality card designed for continuous recording helps maintain stable performance. If a card is not detected, reformatting or replacing it with a more reliable one usually resolves the issue quickly.
If your camera goes offline after a period of use and does not reconnect automatically, it may be caused by power interruptions, weak signal, or network conflicts. First, check whether the camera is properly powered and the antenna is securely attached. Then verify that your network is stable and not overloaded with too many devices. A simple and effective solution is to reboot both the camera and the router by unplugging them and powering them back on. If the camera still cannot reconnect, remove the micro SD card, reset the device, and go through the setup process again to restore the connection.
If your camera fails to connect to Wi-Fi even after entering the correct password, the issue is usually related to network compatibility or signal conditions. Make sure both your phone and camera are connected to the same 2.4GHz network, as 5GHz networks are not supported. Your Wi-Fi name and password should not contain special characters, and your router must have DHCP enabled to assign an IP address to the camera. Additionally, ensure the Wi-Fi signal strength at the camera location is strong (ideally above 80%) and that the router is not overloaded with too many connected devices, which may cause IP conflicts. If the problem persists, try removing the SD card to rule out compatibility issues, or reset the camera and set it up again.
If your camera cannot connect to the app or is not working properly, you can reset it to factory settings by pressing and holding the reset button for more than 20 seconds while the camera is powered on. This will restore all settings and allow you to set it up again from the beginning. If your camera is already connected to the app, you can also reset it directly through the app: in CamHipro, go to “Default Setting” and tap “Reset”; in CamHi, go to “System Setting” and tap “Reset Camera”. Resetting is especially recommended when changing networks or troubleshooting connection issues.
If your camera does not recognize the micro SD card, it may be due to compatibility issues, formatting problems, or physical damage. You should first check whether the card is supported and properly inserted, then try formatting it and reconnecting it to the camera. Because security cameras continuously read and write data, SD cards used in this context are more prone to wear and damage than in other devices. If formatting does not solve the issue, replacing the card is recommended. For best performance, use a Class 10 micro SD card with a capacity of up to 128GB, with 64GB being the recommended option.
If your camera’s battery is draining faster than expected, it is usually related to usage conditions and environmental factors. To help extend battery life, you can optimize the following: 1.Ensure the camera is installed in an area with strong and stable Wi-Fi coverage, as weak signals (below 75%) will cause the device to consume more power while maintaining the connection. 2.Reduce unnecessary motion triggers by adjusting the PIR sensitivity or placement. Frequent motion detection—especially at night when infrared or white lights are activated—can significantly increase power consumption. 3.Limit frequent remote access via your mobile phone. Constant live viewing or repeated app access will cause the camera to use more battery. 4.For optimal battery health, it is recommended to fully discharge the battery to around 10% before charging it to 100% during initial use. This helps maintain the long-term performance of the lithium battery. By optimizing these factors, you can significantly improve your camera’s battery performance and extend its operating time.
If your camera is not detecting motion or sending alerts, the issue is usually related to network conditions or installation positioning. First, an unstable or weak network may delay or prevent notifications from being pushed after the PIR sensor is triggered. In this case, you should check your network connection and test the camera in an area with strong and stable Wi-Fi coverage to confirm whether the issue is network-related. Another common reason is the installation position of the camera. The PIR sensor has specific detection requirements, and if the camera is installed too high, the monitored object is too far away, or the target is too small, motion may not be detected effectively. Adjusting the camera’s position and angle—ensuring it is placed within an appropriate height and detection range—can significantly improve motion detection performance.
Firmware upgrades may fail if the file does not match the camera model. Ensure the firmware prefix matches your device information and that both your camera and computer are connected to the same network. If unsure, provide your current firmware version to support for confirmation before upgrading.
If your camera cannot connect to the app or behaves abnormally, resetting it is the most effective first step. While the camera is powered on, press and hold the reset button for more than 20 seconds to restore factory settings. If your camera is still accessible in the app, you can also reset it through the settings menu (CamHipro: “Default Setting” → “Reset”; CamHi: “System Setting” → “Reset Camera”). Resetting is especially useful before reconnecting to a new network or troubleshooting persistent issues.
You can reconnect the camera using AP mode without uninstalling it. First delete the camera from the app and restart your router. Then hold the reset button for 20 seconds and wait 1–2 minutes for reboot. Use your phone to connect to the camera’s hotspot (IPCAM-XXXXX, password: 01234567), then return to the app to add the camera via LAN search. After reconnection, select your preferred Wi-Fi in the settings. This method avoids unnecessary physical reinstallation.
If your camera suddenly goes offline after working normally for months, first check basic conditions such as power supply, antenna connection, and network stability. Changes in signal strength, router overload, or IP conflicts may cause disconnection. Restart both the camera and router by unplugging and reconnecting them. If the camera still cannot reconnect automatically, remove the micro SD card, reset the device, and set it up again to restore stable operation.
If recordings are not visible, try using the search function within the app to locate them. In many cases, recordings exist but are not displayed due to incorrect time filters or unsynchronized time settings.
Yes, the camera supports loop recording. When the SD card is full, older recordings will be overwritten automatically. To avoid losing important footage, download or back up files in advance. Recording duration depends on card size: 128GB stores about two weeks, 64GB about one week, and smaller capacities proportionally less.
1.Cover the infrared sensor to check if IR LEDs turn on 2.Adjust camera angle to avoid light reflection 3.Ensure IR CUT is set to Auto If the issue persists, contact support
1.If your camera cannot connect to the CamHi or CamHipro app, press and hold the reset button for more than 20 seconds while the camera is powered on to restore factory settings. 2.If the camera is already connected: In CamHipro: Go to Default Setting → Click Reset In CamHi: Go to System Setting → Click Reset Camera
Please check the following: 1.Ensure your phone and camera are connected to the same network 2.Confirm you are using 2.4GHz Wi-Fi, not 5GHz 3.Avoid special characters in Wi-Fi name/password (e.g. !@#$%^&*()_+) 4.Make sure DHCP is enabled on your router 5.Check that the camera antenna is securely attached 6.Ensure the router does not limit the number of connected devices 7.Confirm Wi-Fi signal strength is above 80% 8.Reset the camera (press reset button for 20 seconds) and reconnect if needed Notes: 1.Weak signal (<80%) may cause connection failure 2.Remove the SD card and try again if connection is unstable (possible incompatibility) 3.Too many connected devices may cause IP conflicts 4.If the wrong password was entered, delete the camera from the app and set it up again
Please check: 1.Power supply status 2.Whether the antenna is properly tightened 3.Number of connected devices 4.Wi-Fi signal strength 5.Possible IP address conflicts Solutions: 1.Reboot both the camera and router 2.If still offline, remove the micro SD card, reset the camera, and reconnect
You can reconnect using AP mode without removing the camera. Steps: 1.Delete the camera from the app and restart the router 2.Press and hold the reset button for 20 seconds 3.Wait 1–2 minutes for reboot 4.Go to phone Wi-Fi settings and connect to IPCAM-XXXXX 5.Enter default password: 01234567 6.Open the app → Add Camera → Search Camera from LAN 7.Go to Wi-Fi settings and connect to your desired network
1.Alarm recordings are limited to 10–14 seconds 2.Scheduled (plan) recordings can be set from 15 to 900 seconds
1.A micro SD card must be inserted for video uploads 2.The camera saves alarm recordings to FTP only when an SD card is present
1.Go to Time Setting and select the correct time zone 2.Check if daylight saving time is enabled 3.Incorrect time settings may prevent recording search
1.Ensure firmware prefix matches your device 2.Confirm camera and computer are on the same network 3.If unsure, provide your current firmware version to support
Yes, the camera supports loop recording. When the SD card is full, older recordings will be overwritten automatically. To avoid losing important footage, download or back up files in advance. Recording duration depends on card size: 128GB stores about two weeks, 64GB about one week, and smaller capacities proportionally less.
If recordings are not visible, try using the search function within the app to locate them. In many cases, recordings exist but are not displayed due to incorrect time filters or unsynchronized time settings.
Firmware upgrades may fail if the file does not match the camera model. Ensure the firmware prefix matches your device information and that both your camera and computer are connected to the same network. If unsure, provide your current firmware version to support for confirmation before upgrading.
Short recordings (10–14 seconds) are normal for motion-triggered alarm recording, which is designed for quick event capture and efficient storage or FTP transfer. If you need longer videos, you should use scheduled (plan) recording, where the duration can be adjusted between 15 and 900 seconds.
You can reconnect the camera using AP mode without uninstalling it. First delete the camera from the app and restart your router. Then hold the reset button for 20 seconds and wait 1–2 minutes for reboot. Use your phone to connect to the camera’s hotspot (IPCAM-XXXXX, password: 01234567), then return to the app to add the camera via LAN search. After reconnection, select your preferred Wi-Fi in the settings. This method avoids unnecessary physical reinstallation.
If your camera suddenly goes offline after working normally for months, first check basic conditions such as power supply, antenna connection, and network stability. Changes in signal strength, router overload, or IP conflicts may cause disconnection. Restart both the camera and router by unplugging and reconnecting them. If the camera still cannot reconnect automatically, remove the micro SD card, reset the device, and set it up again to restore stable operation.
Firmware upgrades may fail if the file does not match the camera model. Ensure the firmware prefix matches your device information and that both your camera and computer are connected to the same network. If unsure, provide your current firmware version to support for confirmation before upgrading.
Yes, the camera supports loop recording. When the SD card is full, older recordings will be overwritten automatically. To avoid losing important footage, download or back up files in advance. Recording duration depends on card size: 128GB stores about two weeks, 64GB about one week, and smaller capacities proportionally less.
If recordings are not visible, try using the search function within the app to locate them. In many cases, recordings exist but are not displayed due to incorrect time filters or unsynchronized time settings.
Short recordings (10–14 seconds) are normal for motion-triggered alarm recording, which is designed for quick event capture and efficient storage or FTP transfer. If you need longer videos, you should use scheduled (plan) recording, where the duration can be adjusted between 15 and 900 seconds.
You can reconnect the camera using AP mode without uninstalling it. First delete the camera from the app and restart your router. Then hold the reset button for 20 seconds and wait 1–2 minutes for reboot. Use your phone to connect to the camera’s hotspot (IPCAM-XXXXX, password: 01234567), then return to the app to add the camera via LAN search. After reconnection, select your preferred Wi-Fi in the settings. This method avoids unnecessary physical reinstallation.
If your camera suddenly goes offline after working normally for months, first check basic conditions such as power supply, antenna connection, and network stability. Changes in signal strength, router overload, or IP conflicts may cause disconnection. Restart both the camera and router by unplugging and reconnecting them. If the camera still cannot reconnect automatically, remove the micro SD card, reset the device, and set it up again to restore stable operation.
If your camera cannot connect to the app or behaves abnormally, resetting it is the most effective first step. While the camera is powered on, press and hold the reset button for more than 20 seconds to restore factory settings. If your camera is still accessible in the app, you can also reset it through the settings menu (CamHipro: “Default Setting” → “Reset”; CamHi: “System Setting” → “Reset Camera”). Resetting is especially useful before reconnecting to a new network or troubleshooting persistent issues.
Connection failures are usually caused by network configuration rather than the camera itself. Ensure your phone and camera are connected to the same 2.4GHz Wi-Fi network, as 5GHz is not supported. Avoid using special characters in your Wi-Fi name or password, and confirm that your router has DHCP enabled so it can assign an IP address to the camera. Weak signal strength (below 80%), too many connected devices, or a loose antenna can also prevent connection. If the issue persists, reset the camera and reconnect. In some cases, removing the SD card or reducing connected devices can resolve hidden conflicts.
If your camera suddenly goes offline after working normally for months, first check basic conditions such as power supply, antenna connection, and network stability. Changes in signal strength, router overload, or IP conflicts may cause disconnection. Restart both the camera and router by unplugging and reconnecting them. If the camera still cannot reconnect automatically, remove the micro SD card, reset the device, and set it up again to restore stable operation.
You can reconnect the camera using AP mode without uninstalling it. First delete the camera from the app and restart your router. Then hold the reset button for 20 seconds and wait 1–2 minutes for reboot. Use your phone to connect to the camera’s hotspot (IPCAM-XXXXX, password: 01234567), then return to the app to add the camera via LAN search. After reconnection, select your preferred Wi-Fi in the settings. This method avoids unnecessary physical reinstallation.
Short recordings (10–14 seconds) are normal for motion-triggered alarm recording, which is designed for quick event capture and efficient storage or FTP transfer. If you need longer videos, you should use scheduled (plan) recording, where the duration can be adjusted between 15 and 900 seconds.
If recordings are not visible, try using the search function within the app to locate them. In many cases, recordings exist but are not displayed due to incorrect time filters or unsynchronized time settings.
Yes, the camera supports loop recording. When the SD card is full, older recordings will be overwritten automatically. To avoid losing important footage, download or back up files in advance. Recording duration depends on card size: 128GB stores about two weeks, 64GB about one week, and smaller capacities proportionally less.
Firmware upgrades may fail if the file does not match the camera model. Ensure the firmware prefix matches your device information and that both your camera and computer are connected to the same network. If unsure, provide your current firmware version to support for confirmation before upgrading.
If your camera goes offline after a period of use and does not reconnect automatically, it may be caused by power interruptions, weak signal, or network conflicts. First, check whether the camera is properly powered and the antenna is securely attached. Then verify that your network is stable and not overloaded with too many devices. A simple and effective solution is to reboot both the camera and the router by unplugging them and powering them back on. If the camera still cannot reconnect, remove the micro SD card, reset the device, and go through the setup process again to restore the connection.
If your camera fails to connect to Wi-Fi even after entering the correct password, the issue is usually related to network compatibility or signal conditions. Make sure both your phone and camera are connected to the same 2.4GHz network, as 5GHz networks are not supported. Your Wi-Fi name and password should not contain special characters, and your router must have DHCP enabled to assign an IP address to the camera. Additionally, ensure the Wi-Fi signal strength at the camera location is strong (ideally above 80%) and that the router is not overloaded with too many connected devices, which may cause IP conflicts. If the problem persists, try removing the SD card to rule out compatibility issues, or reset the camera and set it up again.
If your camera cannot connect to the app or is not working properly, you can reset it to factory settings by pressing and holding the reset button for more than 20 seconds while the camera is powered on. This will restore all settings and allow you to set it up again from the beginning. If your camera is already connected to the app, you can also reset it directly through the app: in CamHipro, go to “Default Setting” and tap “Reset”; in CamHi, go to “System Setting” and tap “Reset Camera”. Resetting is especially recommended when changing networks or troubleshooting connection issues.
If your camera does not recognize the micro SD card, it may be due to compatibility issues, formatting problems, or physical damage. You should first check whether the card is supported and properly inserted, then try formatting it and reconnecting it to the camera. Because security cameras continuously read and write data, SD cards used in this context are more prone to wear and damage than in other devices. If formatting does not solve the issue, replacing the card is recommended. For best performance, use a Class 10 micro SD card with a capacity of up to 128GB, with 64GB being the recommended option.
Yes, the camera can still function without an internet connection. You can connect it directly to your phone using a mobile hotspot or a local Wi-Fi network for access. Even without network connectivity, the camera can continue recording to the micro SD card. To view recordings, you can either access them through a local connection or remove the SD card and play the files on a computer. This ensures that your recordings are محفوظ even in offline scenarios.
If your camera goes offline after a period of use and does not reconnect automatically, it may be caused by power interruptions, weak signal, or network conflicts. First, check whether the camera is properly powered and the antenna is securely attached. Then verify that your network is stable and not overloaded with too many devices. A simple and effective solution is to reboot both the camera and the router by unplugging them and powering them back on. If the camera still cannot reconnect, remove the micro SD card, reset the device, and go through the setup process again to restore the connection.
If your camera fails to connect to Wi-Fi even after entering the correct password, the issue is usually related to network compatibility or signal conditions. Make sure both your phone and camera are connected to the same 2.4GHz network, as 5GHz networks are not supported. Your Wi-Fi name and password should not contain special characters, and your router must have DHCP enabled to assign an IP address to the camera. Additionally, ensure the Wi-Fi signal strength at the camera location is strong (ideally above 80%) and that the router is not overloaded with too many connected devices, which may cause IP conflicts. If the problem persists, try removing the SD card to rule out compatibility issues, or reset the camera and set it up again.
If your camera cannot connect to the app or is not working properly, you can reset it to factory settings by pressing and holding the reset button for more than 20 seconds while the camera is powered on. This will restore all settings and allow you to set it up again from the beginning. If your camera is already connected to the app, you can also reset it directly through the app: in CamHipro, go to “Default Setting” and tap “Reset”; in CamHi, go to “System Setting” and tap “Reset Camera”. Resetting is especially recommended when changing networks or troubleshooting connection issues.
If your camera does not recognize the micro SD card, it may be due to compatibility issues, formatting problems, or physical damage. You should first check whether the card is supported and properly inserted, then try formatting it and reconnecting it to the camera. Because security cameras continuously read and write data, SD cards used in this context are more prone to wear and damage than in other devices. If formatting does not solve the issue, replacing the card is recommended. For best performance, use a Class 10 micro SD card with a capacity of up to 128GB, with 64GB being the recommended option.
Yes, the camera can still function without an internet connection. You can connect it directly to your phone using a mobile hotspot or a local Wi-Fi network for access. Even without network connectivity, the camera can continue recording to the micro SD card. To view recordings, you can either access them through a local connection or remove the SD card and play the files on a computer. This ensures that your recordings are محفوظ even in offline scenarios.
1.If you are using the included SIM card, a free 3-day unlimited data trial is provided. Once it expires, please top up your data plan in the app to maintain connectivity. 2.Check whether your SIM card data plan is active and valid (e.g. no outstanding balance or data overuse). Make sure to renew or recharge it regularly. 3.Ensure the 4G signal at the camera’s location is strong and stable, and avoid areas with potential signal interference.
1.Increase the motion detection sensitivity in the camera settings. 2.Make sure the camera is installed correctly. For best results, avoid placing it where subjects move directly toward the camera (vertical movement). Please refer to the “Installing the Camera” section in the manual for guidance. 3.If you need to detect vehicles or animals, please disable the AI Human Detection feature.
This specific model is designed for outdoor or remote areas and runs strictly on a 4G LTE cellular network via a SIM card, so it cannot connect to home Wi-Fi. If you are looking for a camera to connect to your home router, we highly recommend checking out our Wi-Fi camera models ieGeek ZS-GX4S.
For security purposes, each camera pairs with only one admin account. To grant access to others, please use the "Device Share" function: Preparation (For the Invitee): Download the App and create a new account. (Note: The registered country/region must match the admin's account). Share (For the Admin): Go to the App, tap "Device Share", and select the customized permissions you wish to grant. (A quick video tutorial is available on this screen). Accept (For the Invitee): Check the App for a new push notification and click "Accept" to start viewing.
This specific model is designed for outdoor or remote areas and runs strictly on a 4G LTE cellular network via a SIM card, so it cannot connect to home Wi-Fi. If you are looking for a camera to connect to your home router, we highly recommend checking out our Wi-Fi camera models ieGeek ZS-GX4S.
Data consumption varies based on your specific usage. Your data usage will be higher if you frequently watch live videos, choose high-resolution streaming, or if the motion sensor (PIR) is triggered often by continuous movement in the area.
For security purposes, each camera pairs with only one admin account. To grant access to others, please use the "Device Share" function: Preparation (For the Invitee): Download the App and create a new account. (Note: The registered country/region must match the admin's account). Share (For the Admin): Go to the App, tap "Device Share", and select the customized permissions you wish to grant. (A quick video tutorial is available on this screen). Accept (For the Invitee): Check the App for a new push notification and click "Accept" to start viewing.
This is typically due to a weak 4G cellular signal. Please ensure the camera is placed in an open area with strong cellular coverage. Try relocating the camera slightly and avoid placing it behind heavy obstacles like metal roofs or thick walls to prevent signal interference.
There may be a slight system delay when syncing your new data plan. Please allow up to 30 minutes for the activation to complete. If the issue persists, please contact us at service@iegeek.com for quick assistance.
1.Make sure notification permissions for the app are enabled in your phone’s system settings. 2.Ensure motion detection is turned on for the camera. 3.Check that both your camera and mobile phone have a stable network connection. 4.Confirm that the camera is online.
1.Please check whether the 4G signal at the camera’s location is strong and stable. Avoid placing the device in areas with potential signal interference. 2.Your free trial data may have been used up. If there is no remaining data, please top up your data plan to restore the connection.
This specific model is designed for outdoor or remote areas and runs strictly on a 4G LTE cellular network via a SIM card, so it cannot connect to home Wi-Fi. If you are looking for a camera to connect to your home router, we highly recommend checking out our Wi-Fi camera models ieGeek ZS-GX4S.
For security purposes, each camera pairs with only one admin account. To grant access to others, please use the "Device Share" function: Preparation (For the Invitee): Download the App and create a new account. (Note: The registered country/region must match the admin's account). Share (For the Admin): Go to the App, tap "Device Share", and select the customized permissions you wish to grant. (A quick video tutorial is available on this screen). Accept (For the Invitee): Check the App for a new push notification and click "Accept" to start viewing.
This is typically due to a weak 4G cellular signal. Please ensure the camera is placed in an open area with strong cellular coverage. Try relocating the camera slightly and avoid placing it behind heavy obstacles like metal roofs or thick walls to prevent signal interference.
This is typically due to a weak 4G cellular signal. Please ensure the camera is placed in an open area with strong cellular coverage. Try relocating the camera slightly and avoid placing it behind heavy obstacles like metal roofs or thick walls to prevent signal interference.
This specific model is designed for outdoor or remote areas and runs strictly on a 4G LTE cellular network via a SIM card, so it cannot connect to home Wi-Fi. If you are looking for a camera to connect to your home router, we highly recommend checking out our Wi-Fi camera models ieGeek ZS-GX4S.
Data consumption varies based on your specific usage. Your data usage will be higher if you frequently watch live videos, choose high-resolution streaming, or if the motion sensor (PIR) is triggered often by continuous movement in the area.
There may be a slight system delay when syncing your new data plan. Please allow up to 30 minutes for the activation to complete. If the issue persists, please contact us at service@iegeek.com for quick assistance.
For security purposes, each camera pairs with only one admin account. To grant access to others, please use the "Device Share" function: Preparation (For the Invitee): Download the App and create a new account. (Note: The registered country/region must match the admin's account). Share (For the Admin): Go to the App, tap "Device Share", and select the customized permissions you wish to grant. (A quick video tutorial is available on this screen). Accept (For the Invitee): Check the App for a new push notification and click "Accept" to start viewing.
Please check the following: 1.Make sure the device is powered on and the indicator light is functioning normally. 2.Ensure the current location has strong Wi-Fi coverage and a stable network, with a signal above 75%. 3.You may use a third-party Wi-Fi analysis tool, such as WiFi Analyzer, to check signal strength and interference. If coverage is weak or interference is high, consider relocating the camera, adjusting the router position, or using a secondary router. 4.Avoid using Wi-Fi extenders, as they can affect connectivity.
Please ensure the following: 1.The Wi-Fi network is 2.4GHz, has strong coverage, and a stable signal (above 75%). 2.Avoid using Wi-Fi extenders, which may affect connectivity. 3.Double-check that the Wi-Fi password is entered correctly. In rare cases of network incompatibility, the app and camera may not connect properly. If this occurs, the camera may not be compatible with your network. Please contact our customer support at service@iegeek.com for assistance.
1.An unstable network may delay motion alerts after the PIR sensor is triggered. Please check your network and test the camera in an area with strong signal to ensure proper operation. 2.Improper camera installation can prevent the PIR sensor from detecting motion. If the camera is installed too high, the object is too far away, or the object is too small, the sensor may not trigger. Try adjusting the camera position multiple times according to the recommended trigger range.
Delete the camera from your CloudEdge account. After resetting the device, use the new Wi-Fi name and password to add the camera again.
1.If your camera cannot connect to the CamHi or CamHipro app, press and hold the reset button for more than 20 seconds while the camera is powered on to restore factory settings. 2.If the camera is already connected: In CamHipro: Go to Default Setting → Click Reset In CamHi: Go to System Setting → Click Reset Camera
Please check the following: 1.Make sure the device is powered on and the indicator light is functioning normally. 2.Ensure the current location has strong Wi-Fi coverage and a stable network, with a signal above 75%. 3.You may use a third-party Wi-Fi analysis tool, such as WiFi Analyzer, to check signal strength and interference. If coverage is weak or interference is high, consider relocating the camera, adjusting the router position, or using a secondary router. 4.Avoid using Wi-Fi extenders, as they can affect connectivity.
To reduce unnecessary alerts, please try the following: 1.Lower the sensitivity of the motion detection alarm in the app. 2.Check for objects that may trigger the PIR sensor, such as air conditioner units, passing vehicles, or pedestrians, and adjust the camera angle to avoid them. 3.Enable Human Motion Detection to use the humanoid algorithm for filtering irrelevant alarms.
Remove the camera from the ieGeek Cam app, reset the device, and then reconnect it using the new Wi-Fi network and password.
To maximize battery performance, please follow these tips: 1.Place the camera in an area with a strong and stable Wi-Fi signal, as weak connectivity can increase power consumption. 2.Reduce frequent remote access or live viewing from your mobile phone, as this uses more battery. 3.For first-time use, discharge the battery to around 10%, then fully charge it to 100% to help maintain long-term battery health.
Please check the following: 1.An unstable network may delay or affect motion alerts. Make sure the camera is placed in an area with strong and stable network coverage. 2.Camera placement can impact detection accuracy. If the target is too small or too far away, motion may not be detected. Try repositioning the camera for better coverage.
Please check the following: 1.Make sure the device is powered on and the indicator light is functioning normally. 2.Ensure the current location has strong Wi-Fi coverage and a stable network, with a signal above 75%. 3.You may use a third-party Wi-Fi analysis tool, such as WiFi Analyzer, to check signal strength and interference. If coverage is weak or interference is high, consider relocating the camera, adjusting the router position, or using a secondary router. 4.Avoid using Wi-Fi extenders, as they can affect connectivity.
1.An unstable network may delay motion alerts after the PIR sensor is triggered. Please check your network and test the camera in an area with strong signal to ensure proper operation. 2.Improper camera installation can prevent the PIR sensor from detecting motion. If the camera is installed too high, the object is too far away, or the object is too small, the sensor may not trigger. Try adjusting the camera position multiple times according to the recommended trigger range.
Please ensure the following: 1.The Wi-Fi network is 2.4GHz, has strong coverage, and a stable signal (above 75%). 2.Avoid using Wi-Fi extenders, which may affect connectivity. 3.Double-check that the Wi-Fi password is entered correctly. In rare cases of network incompatibility, the app and camera may not connect properly. If this occurs, the camera may not be compatible with your network. Please contact our customer support at service@iegeek.com for assistance.
To reduce unnecessary alerts, please try the following: 1.Lower the sensitivity of the motion detection alarm in the app. 2.Check for objects that may trigger the PIR sensor, such as air conditioner units, passing vehicles, or pedestrians, and adjust the camera angle to avoid them. 3.Enable Human Motion Detection to use the humanoid algorithm for filtering irrelevant alarms.
Remove the camera from the ieGeek Cam app, reset the device, and then reconnect it using the new Wi-Fi network and password.
To maximize battery performance, please follow these tips: 1.Place the camera in an area with a strong and stable Wi-Fi signal, as weak connectivity can increase power consumption. 2.Reduce frequent remote access or live viewing from your mobile phone, as this uses more battery. 3.For first-time use, discharge the battery to around 10%, then fully charge it to 100% to help maintain long-term battery health.
To delete saved photos or video recordings, open the app and go to Me → Pictures & Videos, then select the files you want to remove and tap delete. If recordings are stored on an SD card or NVR system, make sure the device is not actively recording while deleting files to avoid data errors. Regularly clearing unnecessary files can also help maintain smooth storage performance.
The camera uses a DC 5V 2A power supply for charging. Before the first use, it is recommended to charge the device for more than 10 hours to ensure the battery is fully activated and stable. Under normal conditions with a 5V 2A adapter, a full charge typically takes about 6–9 hours. Using a lower-power adapter or unstable power source may extend charging time or affect battery performance.
To use the intercom function, first make sure the audio feature is enabled in the app settings. Then press and hold the “Intercom” button while speaking to talk through the camera. Release the button to receive audio from the camera side. If you cannot hear sound, check that the audio permission is enabled and the device volume is not muted. Stable network connection is also required for smooth real-time communication.
When charging or powering the camera using an adapter instead of PoE, first remove the waterproof cover from the power port. Then align the USB/power interface correctly before inserting the cable to avoid port damage. Use a 5V 2A certified power adapter and connect it securely to a stable power outlet. Improper alignment or using incompatible chargers may cause unstable power supply or slow charging.
The camera is designed to operate in a temperature range of -25°C to 60°C (-13°F to 140°F). However, in very low temperatures below approximately -20°C, battery performance may decrease, leading to shorter usage time or reduced efficiency. To maintain stable operation, avoid exposing the camera to extreme weather for long periods when possible, and ensure the device is properly sealed and installed in a protected position.
In the playback history, the system records motion-triggered video segments. Each motion event can record up to 30 seconds. If motion continues for the full duration, it will appear as a continuous red line. If the motion ends earlier (for example after 10 seconds), the system will show red lines for active motion time and green lines for remaining inactive recording time. This helps users quickly identify actual motion activity in the timeline.
Battery life depends heavily on usage frequency, network activity, and how often the camera is activated by motion. Under typical conditions—such as the camera waking about 10 times per day with approximately 10 minutes of viewing time—the battery can last around 90–120 days in theory. Frequent live viewing, playback, or high motion detection sensitivity will significantly reduce battery life. When battery level drops below 20%, the system will send an app notification to remind you to charge in time. To maintain stable performance, it is recommended to recharge the device using a 5V 2A power adapter and avoid letting the battery fully drain frequently.
To delete saved photos or video recordings, open the app and go to Me → Pictures & Videos, then select the files you want to remove and tap delete. If recordings are stored on an SD card or NVR system, make sure the device is not actively recording while deleting files to avoid data errors. Regularly clearing unnecessary files can also help maintain smooth storage performance.
The camera uses a DC 5V 2A power supply for charging. Before the first use, it is recommended to charge the device for more than 10 hours to ensure the battery is fully activated and stable. Under normal conditions with a 5V 2A adapter, a full charge typically takes about 6–9 hours. Using a lower-power adapter or unstable power source may extend charging time or affect battery performance.
To use the intercom function, first make sure the audio feature is enabled in the app settings. Then press and hold the “Intercom” button while speaking to talk through the camera. Release the button to receive audio from the camera side. If you cannot hear sound, check that the audio permission is enabled and the device volume is not muted. Stable network connection is also required for smooth real-time communication.
When charging or powering the camera using an adapter instead of PoE, first remove the waterproof cover from the power port. Then align the USB/power interface correctly before inserting the cable to avoid port damage. Use a 5V 2A certified power adapter and connect it securely to a stable power outlet. Improper alignment or using incompatible chargers may cause unstable power supply or slow charging.
The camera is designed to operate in a temperature range of -25°C to 60°C (-13°F to 140°F). However, in very low temperatures below approximately -20°C, battery performance may decrease, leading to shorter usage time or reduced efficiency. To maintain stable operation, avoid exposing the camera to extreme weather for long periods when possible, and ensure the device is properly sealed and installed in a protected position.
In the playback history, the system records motion-triggered video segments. Each motion event can record up to 30 seconds. If motion continues for the full duration, it will appear as a continuous red line. If the motion ends earlier (for example after 10 seconds), the system will show red lines for active motion time and green lines for remaining inactive recording time. This helps users quickly identify actual motion activity in the timeline.
Battery life depends heavily on usage frequency, network activity, and how often the camera is activated by motion. Under typical conditions—such as the camera waking about 10 times per day with approximately 10 minutes of viewing time—the battery can last around 90–120 days in theory. Frequent live viewing, playback, or high motion detection sensitivity will significantly reduce battery life. When battery level drops below 20%, the system will send an app notification to remind you to charge in time. To maintain stable performance, it is recommended to recharge the device using a 5V 2A power adapter and avoid letting the battery fully drain frequently.
If your ieGeek ZS-GX7S appears offline, first confirm that the device is properly powered on and that the indicator light is functioning normally. Then check your Wi-Fi network stability and restart your router to refresh the connection. If the camera is installed too far from the router, weak signal strength may prevent it from staying online, so consider moving the router closer or using a Wi-Fi extender to improve coverage. If the issue continues, remove the camera from your CloudEdge account, reset the device, and add it again using a stable network. It is also important to ensure that both the camera firmware and the mobile app are updated to the latest versions, as outdated software can cause connectivity issues.
When you update your Wi-Fi network or password, the ieGeek ZS-GX7S cannot reconnect automatically because it still stores the old credentials. To restore the connection, delete the camera from your CloudEdge account, reset the device, and then set it up again using the new Wi-Fi name and password. Resetting ensures that previous network settings do not interfere with the new connection.
Playback issues are usually related to the micro SD card. Start by checking in the app settings whether the SD card is recognized properly. If not, remove and reinsert the card to ensure it is securely connected. You can also format the SD card within the app to fix file system issues. Since SD cards in cameras are constantly writing data, they may wear out over time, so if the problem persists, replacing it with a new compatible card is recommended.
Frequent alerts are typically caused by overly sensitive motion detection or environmental interference. You can reduce unnecessary notifications by lowering the detection sensitivity in the app. Check the camera’s field of view for objects that may trigger the PIR sensor, such as moving vehicles, air conditioning units, or passing pedestrians, and adjust the camera angle to minimize these disturbances. Enabling human motion detection can further improve accuracy by filtering out non-human movement, significantly reducing false alarms.
If you are not receiving alerts, first verify that all notification permissions for the CloudEdge app are enabled in your phone’s system settings. Also ensure that motion detection is turned on for the camera, as notifications depend on this feature being active. Restarting your phone can help resolve temporary system issues, and Android users may benefit from clearing the app cache. Finally, confirm that both your phone and camera are connected to a stable network, as poor connectivity can delay or block notifications.
Wi-Fi connection issues are typically caused by setup conditions rather than hardware failure. Before adding the device, make sure the indicator light is slowly flashing red, which indicates the camera is ready for pairing; if not, press and hold the reset button to restore it to pairing mode. Carefully check that your Wi-Fi password is correct and does not contain unsupported characters such as single quotes, underscores, spaces, or semicolons, as these may prevent a successful connection. You should also confirm that your router has not reached its maximum number of connected devices, which can block new connections. During setup, ensure the QR code displayed on your phone is clear and position the camera about 10–15 cm away for proper scanning. If the issue persists after these checks, reinstall the app, reset the camera again, and repeat the setup process to resolve any temporary configuration problems.
If your ieGeek SC1 cannot recognize the Micro SD card, the issue is usually related to compatibility or file system errors caused by continuous recording. You should first format the SD card and then reset the camera before reconnecting it, which helps eliminate configuration conflicts. If the card is still not detected, it may be damaged or incompatible. In that case, replacing it with a reliable Class 10 Micro SD card is recommended. For stable performance, it is advisable to use a trusted brand such as SanDisk and ensure the capacity does not exceed 256GB, as unsupported cards may lead to recognition or recording issues.
Yes, the ieGeek SC1 PRO supports full-day continuous recording. You can enable the “full-day recording” mode directly in the app to ensure the camera captures footage 24/7. This is particularly useful for users who need complete monitoring coverage rather than event-based recording, allowing you to review any moment without gaps.
The ieGeek SC1 PRO is designed for mobile use and is only compatible with smartphones and tablets. It does not support connection to computer software. To ensure stable performance and full functionality, it is recommended to manage and view the camera through the official mobile app, where all features are optimized for use.
No, the ieGeek SC1 PRO is a corded device and must be connected to a continuous power supply to operate. It does not support battery or solar power. For stable performance and uninterrupted recording, ensure the device is installed near a reliable power source.
Yes, once the ieGeek SC1 PRO is successfully connected to the app and network, you can view live footage and recordings remotely from your mobile phone at any time. To avoid connection issues, ensure the camera remains connected to a stable network and that your phone has internet access. Proper setup ensures consistent remote monitoring without interruption.
No, the ieGeek SC1 PRO does not support Ethernet cable connections and works only via Wi-Fi. It supports both 2.4GHz and 5GHz wireless networks, so you should ensure a stable Wi-Fi environment during setup and daily use. If the connection becomes unstable, improving Wi-Fi signal strength can help maintain consistent performance.
If your ieGeek SC1 PRO is sending too many alarm notifications, it is usually caused by overly sensitive motion detection or an overly wide detection range. To prevent unnecessary alerts, you should lower the motion detection sensitivity in the app and set a specific detection area to focus only on important zones. This helps reduce triggers from irrelevant movement such as background activity or environmental changes, ensuring that notifications are more accurate and meaningful.
No, the Canny Cam application is free to download and use for basic functions such as live view, device control, and local SD card recording. However, if you choose to enable cloud storage service, it will be a paid feature. Cloud service fees depend on the storage plan you select. You can still fully use the camera without subscribing to cloud storage by relying on local SD card storage.
Yes, recordings stored on the microSD card can be exported to a computer. To do this, remove the SD card from the camera and insert it into your computer using a card reader. Then run the provided tool called “sdtool” to access and manage the video files. You can copy or move the recordings from the SD card to your computer for backup or review. If you encounter difficulties during this process or are unsure how to operate it, you can contact after-sales support for assistance.
Yes, the night vision mode can be controlled through the live view screen settings. The camera provides three display modes: Auto, Day, and Night. If you switch the mode to “Day”, the infrared night vision function will not be activated, and the camera will remain in normal color/daytime mode. This allows you to manually control whether night vision is used depending on your environment and lighting conditions.
No, the SD card playback does not support fast-forward or double-speed viewing. Recorded videos can only be played back at normal speed. This is due to system limitations designed to ensure stable playback and accurate event review. If you need to review footage more efficiently, it is recommended to use motion event segments or timeline navigation instead of speed control.
Yes, the video doorbell has a built-in Li-ion battery. With low power consumption technology, a full charge can last for about 2 months under typical usage conditions. This estimate is based on lab testing (10 motion events per day, with 15 seconds of recording per event). Please note that battery performance may decrease in low-temperature environments, as colder conditions increase power consumption.
No, this video doorbell does not support legacy hardwired power input. It is designed to operate using its built-in rechargeable battery.
No, the device only supports 2.4GHz Wi-Fi networks. Please ensure your router is set to 2.4GHz when connecting the doorbell for initial setup and stable operation.
The video doorbell supports multiple wireless chimes. You can pair and use several chimes with a single doorbell to extend coverage throughout your home.
Yes, the doorbell supports customizable motion detection zones. You can define specific areas within the app settings to focus detection on key zones and reduce unnecessary alerts from irrelevant areas.
Yes, the doorbell supports both local storage and cloud storage. It can store recordings locally using a micro SD card, and you can also enable a free cloud storage service through the app. The free cloud storage provides 6-second video recordings, and the clips are stored for up to 7 days. To activate cloud storage, go to: Setting → Cloud Storage Service → Basic Cloud Storage → scroll to the bottom of the page → turn it on. Once enabled, motion events will be automatically uploaded to the cloud according to the service limitations.
To install the micro SD card, first use the included pin tool to press into the small hole at the bottom of the doorbell to detach it from the mounting bracket, as the doorbell and bracket are integrated when you receive the product. After removing it, locate the SD card slot on the left side of the device and insert the micro SD card correctly. Once installed, reattach the doorbell to the bracket. This ensures the device can properly store video recordings on the memory card.
Yes, it features a built-in rechargeable Li-ion battery. Under lab test conditions (10 events per day, 15-second recordings per event), a full charge can last up to 2 months. Please note that lower temperatures may increase power consumption and reduce battery life.
No, this video doorbell is battery-powered only and does not support legacy hardwired power sources.
No, the ieGeek Bell J1 only supports 2.4GHz Wi-Fi for stable connectivity.
Use the included pin to press the small hole at the bottom of the doorbell to detach it from the bracket. The Micro SD card slot is located on the left side. (The doorbell and bracket come integrated when shipped.)
Yes, your ieGeek Bell J1 supports local video storage via Micro SD card, and you can also activate the free cloud storage service in the app. Free cloud storage records 6-second videos and keeps them for 7 days. To activate, go to: Settings → Cloud Storage Service → Basic Cloud Storage → Scroll to the bottom → Tap Activate.
Yes, the ieGeek Bell J10 video doorbell has a built-in Li-ion battery. With low power consumption technology, a full charge can last for about 2 months under typical usage conditions. This estimate is based on lab testing (10 events per day, with 15 seconds of video recording per event). Please note that battery consumption may increase in low-temperature environments.
No, the ieGeek Bell J10 video doorbell does not support a legacy hardwired power source. It is designed to operate using its built-in rechargeable battery only.
No, the ieGeek Bell J10 video doorbell only supports 2.4GHz Wi-Fi. Please ensure your router is set to a 2.4GHz network during setup and daily use for stable connectivity.
The ieGeek Bell J10 video doorbell supports multiple wireless chimes. You can pair several chimes to work with a single doorbell to extend coverage throughout your home.
Yes, the ieGeek Bell J10 video doorbell supports customized motion detection zones. You can define specific detection areas in the app settings to focus on important zones and reduce unnecessary alerts.
Yes, the ieGeek Bell J10 video doorbell supports both local and cloud storage. It uses a micro SD card for local recording, and also supports a free cloud storage service via the app. The free cloud plan includes 6-second video recordings, and clips are stored for up to 7 days. To enable cloud storage, go to: Setting → Cloud Storage Service → Basic Cloud Storage → scroll to the bottom → turn it on.
To install a micro SD card on the ieGeek Bell J10 video doorbell, use the included pin tool to press into the small hole at the bottom of the device to detach it from the mounting bracket, as the doorbell and bracket are integrated upon delivery. After removal, locate the SD card slot on the left side and insert the card properly. Once installed, reattach the doorbell to the bracket to complete the setup and enable local storage recording.
To help maintain and extend battery life, please follow these tips: 1.Avoid prolonged charging and unplug the camera when fully charged. 2.Do not use or charge the camera in extremely high or low temperatures. 3.Reduce motion detection sensitivity in the app to conserve power. 4.If storing the device for an extended period, turn it off and keep the battery at around 50% by charging it periodically.
If you are unable to log in or share your device, the issue is usually related to network settings or account information. First, make sure your device is connected to a stable network and try switching to a 2.4GHz Wi-Fi connection, as this is typically required for proper operation. You should also confirm that the correct country or region code is selected when logging into your account, as an incorrect setting may prevent access. Additionally, double-check that your email address and password are entered correctly, as even small errors can cause login failures. If the problem persists, try clearing the app cache or reinstalling the app to refresh the system and resolve potential software glitches. These steps usually restore normal login and sharing functionality.
If your camera is not sending motion alerts, it is important to first check whether motion detection is enabled in the app and ensure there are no schedule settings that may be limiting when detection is active. The installation position of the camera also plays a critical role in detection performance. For best results, the camera should be installed at a height of approximately 1.2 to 1.6 meters, as this range allows the PIR sensor to detect movement more effectively. You can also try increasing the motion detection sensitivity to the highest level for testing purposes. Keep in mind that movement beyond approximately 8 meters may not be detected reliably, as this exceeds the effective detection range of the sensor. If you want to detect pets or smaller moving objects, make sure that the “Human Detection” feature is turned off, as this mode filters out non-human motion and may prevent alerts from being triggered.
If the live view fails to load, you can identify the issue based on the camera’s status light or app message. If the device shows no light, it is likely powered off or the battery is empty, and you should charge the camera first. If the red light is blinking, this usually indicates a Wi-Fi connection failure, and you will need to reconfigure the network connection. If the blue light is on but live view still cannot load, it is often a temporary app or network issue; in this case, try exiting and re-entering the live view or switching your phone between Wi-Fi and mobile data. If the app displays “Device Offline,” the most effective solution is to reset the camera to factory settings and add it again in the app.
If motion events are not appearing in cloud storage, first ensure that both the camera and the app are connected to a stable network, as weak connectivity may prevent uploads. Next, confirm that motion detection is enabled in the app settings. Finally, check your cloud subscription settings and make sure the “Upload to Cloud” option is turned on, as recordings will not be saved to the cloud unless this feature is activated.
The doorbell supports a DC 12V or AC 12V–24V power supply, making it compatible with most standard doorbell wiring systems. On the back of the device, there are two terminal screws, and each wire should be connected to one terminal. The order of the wires does not matter, so installation is simple and does not require polarity matching. Ensure the power is turned off before installation to avoid electrical risk or unstable connection.
The Micro USB port can be used to temporarily power the device using a compatible USB cable and adapter. However, this interface is mainly intended for factory testing or short-term debugging purposes and is not recommended as a permanent power solution. For stable daily operation, the doorbell should always be powered through the hardwired terminal connection.
The doorbell works with any 2.4GHz Wi-Fi network, including standard routers, mesh systems, or modem-based Wi-Fi. In typical residential environments, it can operate reliably in homes up to around 3000 sq. ft., depending on wall thickness and router strength. However, Wi-Fi performance may vary due to distance, interference, or building structure, so signal stability is more important than theoretical range.
Poor live view quality is usually caused by weak Wi-Fi signal strength. In the app, check the Wi-Fi status indicator during live view; it is recommended to maintain a signal strength above 70% for stable performance. If the signal is weak, try moving the router closer to the doorbell or installing a Wi-Fi extender or mesh node. A stable network connection is essential for clear video and smooth two-way audio.
No, this model does not directly support traditional mechanical indoor chimes. Instead, it comes with a wireless USB-powered chime that alerts you when someone presses the doorbell. If your home already has a wired chime system, you should use the provided jumper to bypass it, ensuring the doorbell receives stable power and avoids compatibility issues.
There is no strict limit on pairing. You can connect multiple wireless chimes to a single video doorbell, allowing notifications in different rooms or areas of your home. This is especially useful for larger houses or multi-floor setups where a single chime may not be enough.
Yes, the system supports fully customizable motion detection zones. In the app, go to Settings → Alarm Settings → Motion Detection → Alarm Area, then draw the areas you want to monitor. Only the selected zones (highlighted in orange) will trigger alerts. This helps reduce false alarms from streets, plants, or irrelevant movement outside the target area.
The doorbell uses pixel-based image analysis combined with human-shape detection to identify movement and reduce false alerts. Users can adjust sensitivity levels, set detection zones, and schedule alarm times based on different scenarios. Motion detection can also be fully disabled if not needed, giving full flexibility depending on installation location and user preference.
Yes, the doorbell supports both Micro SD card storage and optional cloud storage. Cloud storage can be activated through the app and includes a 7-day free trial. Please note that cloud storage only records motion-triggered events and does not support continuous 24/7 recording. For full-time recording, a Micro SD card or compatible local storage solution is required.
When the player fails to read a disc, the first step is to ensure the hardware is clean. Use a small amount of alcohol on a soft cloth to gently clean both the laser lens and the surface of the DVD. Additionally, verify that the disc is in a compatible format, as this player is designed for standard DVDs and does not support Blu-ray, Dolby audio, pirated, or home-burnt discs. Cleaning the components and using original, supported media will solve the vast majority of reading errors.
If the device appears dead, first confirm the power switch is in the "ON" position and double-check all connections to the AC adapter or battery pack. You can identify the cause by looking at the indicator light: if the light is on but the player won't start, the motherboard may have an issue; if the light remains off while plugged in, the problem is likely with the power adapter or the motherboard power circuit. Checking these external connections first can often fix the issue without needing professional repair.
If you experience a distorted image, the most likely cause is a damaged or scratched disc, so we recommend testing the player with a different DVD to see if the issue persists. Please keep in mind that a small amount of visual distortion is completely normal and expected when using the fast-forward or reverse scanning functions. If the distortion only happens during scanning, your player is working perfectly and does not require maintenance.
While the player supports MP4 files, they often need to be converted to a specific resolution or encoding style to be compatible with the player's internal software. If your USB or SD card files won't play, use a conversion tool like "Format Factory" to reformat the files into a standard MP4 layout. This ensures the player's hardware can decode the video properly. If you encounter difficulties during the conversion, our support team can provide further technical guidance.
If you experience a distorted image, the most likely cause is a damaged or scratched disc, so we recommend testing the player with a different DVD to see if the issue persists. Please keep in mind that a small amount of visual distortion is completely normal and expected when using the fast-forward or reverse scanning functions. If the distortion only happens during scanning, your player is working perfectly and does not require maintenance.
When the player fails to read a disc, the first step is to ensure the hardware is clean. Use a small amount of alcohol on a soft cloth to gently clean both the laser lens and the surface of the DVD. Additionally, verify that the disc is in a compatible format, as this player is designed for standard DVDs and does not support Blu-ray, Dolby audio, pirated, or home-burnt discs. Cleaning the components and using original, supported media will solve the vast majority of reading errors.
If the device appears dead, first confirm the power switch is in the "ON" position and double-check all connections to the AC adapter or battery pack. You can identify the cause by looking at the indicator light: if the light is on but the player won't start, the motherboard may have an issue; if the light remains off while plugged in, the problem is likely with the power adapter or the motherboard power circuit. Checking these external connections first can often fix the issue without needing professional repair.
While the player supports MP4 files, they often need to be converted to a specific resolution or encoding style to be compatible with the player's internal software. If your USB or SD card files won't play, use a conversion tool like "Format Factory" to reformat the files into a standard MP4 layout. This ensures the player's hardware can decode the video properly. If you encounter difficulties during the conversion, our support team can provide further technical guidance.
While the player supports MP4 files, they often need to be converted to a specific resolution or encoding style to be compatible with the player's internal software. If your USB or SD card files won't play, use a conversion tool like "Format Factory" to reformat the files into a standard MP4 layout. This ensures the player's hardware can decode the video properly. If you encounter difficulties during the conversion, our support team can provide further technical guidance.
If you experience a distorted image, the most likely cause is a damaged or scratched disc, so we recommend testing the player with a different DVD to see if the issue persists. Please keep in mind that a small amount of visual distortion is completely normal and expected when using the fast-forward or reverse scanning functions. If the distortion only happens during scanning, your player is working perfectly and does not require maintenance.
When the player fails to read a disc, the first step is to ensure the hardware is clean. Use a small amount of alcohol on a soft cloth to gently clean both the laser lens and the surface of the DVD. Additionally, verify that the disc is in a compatible format, as this player is designed for standard DVDs and does not support Blu-ray, Dolby audio, pirated, or home-burnt discs. Cleaning the components and using original, supported media will solve the vast majority of reading errors.
If the device appears dead, first confirm the power switch is in the "ON" position and double-check all connections to the AC adapter or battery pack. You can identify the cause by looking at the indicator light: if the light is on but the player won't start, the motherboard may have an issue; if the light remains off while plugged in, the problem is likely with the power adapter or the motherboard power circuit. Checking these external connections first can often fix the issue without needing professional repair.
If your camera is triggered frequently by motion detection or if you access the Live Stream very often, the power consumption may exceed the solar panel's input. When the battery drains faster than it can be replenished (especially during periods of low sunlight), we recommend using a power adapter to fully recharge the device.
Solar charging is a supplementary charging method designed to extend your camera's battery life. While it significantly reduces the need for manual intervention, it is not intended to be the sole power source under all conditions. You may still need to use a power adapter occasionally.
Solar charging depends on sunlight intensity. On cloudy days, in shaded areas, or during the morning and evening, the solar current may drop below 50mA due to insufficient light. In these cases, the camera will not show a charging status. This is normal performance; the panel will resume charging automatically once sunlight becomes strong enough.
After connecting the solar panel, the charging icon may not update immediately. To see the current status, please exit the settings and enter the Live Video interface. The charging icon will then be displayed in the status bar.
This solar panel is fully compatible with the entire range of ieGeek battery-powered security cameras.
No. The solar panel connects directly to your camera via the USB interface. There is no need to prepare an additional plug or power outlet.
SD Card
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FAQ
Yes! Every card is pre-formatted (exFAT), pre-tested in our cameras, and ready to record the second you insert it — no formatting needed.
The camera automatically overwrites the oldest files (loop recording) — you’ll never run out of space and always keep the newest footage.
1.Recording Settings: Ensure that "Recording" is enabled in the app settings. 2.Motion Detection: Check if motion detection is turned on. For battery-powered cameras, recording is typically triggered by the PIR sensor to save power. If the sensitivity is too low, the camera may not capture all events. 3.Card Health: If the SD card has reached its read/write lifespan, it may fail to record. Try testing with a new card.
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